Technology Consulting, Inc. (TCI) was formed in 1988 to provide information systems and consulting services to a variety of clients. In the twenty two years that have followed, a strong growth pattern has evolved, based largely on the professional quality of services and the results that our clients have received. TCI concentrates on IT staffing and project delivery solutions across all technology platforms (mainframe, midrange, client-server, and internet based).
TCI is working with one of the largest consulting firms in the country on a significant project in scope. This project will create several new positions in the Louisville, KY area. All these positions are long term (one year) contracts with two renewal options. Although, some positions are not within IT scope, our client has engaged us to staff all roles that relate to this project.
You will be an employee of TCI during the project and will enjoy a competitive, market-rate based with a Comprehensive Medical/Dental Insurance, 401k, Life Insurance and Long Term Disability benefits.
Please Note: US Citizens are encouraged to apply. This particular position requires US Citizenship due to the necessary DoD background check and clearances that must be obtained.
Role Overview
Quality Assurance Analyst-- Perform independent validation and verification of all internal and external processes to ensure divisions are effectively and efficiently servicing family members. They shall conduct survey and analysis operations as well as respond to comments and complaints concerning casualty and mortuary services delivery. The QA team monitors the interactions between the Casualty Assistance Personnel and case managers, and Survivors. Assist with QA Working Group (QAWG) sessions by providing analysis of data and constructing decks to display metrics. Leverage Quality Life Cycle (QLC) to capture feedback and present findings and recommendations to leadership and project management team.
Responsibilities
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Conduct outreach with Survivors; execute outbound phone calls to inform Survivors of retroactive benefits and entitlements in a timely fashion
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Manage survey workloads via outbound phone calls to Survivors and conduct quality control surveys an efficient manner
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Monitor interactions between CMs and beneficiaries and develop process improvement plans
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Monitor case management trends and take a proactive approach to mitigate and improve areas of improvement
Requirements
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Strong analytical and communication skills (required)
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Excellent interpersonal skills; ability to work effectively across multiple agencies to accomplish project goals
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MS Word, Outlook, Power Point and Excel Proficiency (required)
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Flexible to work weekends and evenings (required)
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Benefits Administration, Human Resources or Health Care experience (preferred but not required)
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A college degree (4 year degree preferred)
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Contact Center Skills (preferred but not required)
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